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How Your pera789 Account Works by the Rules

These terms set out what you agree to when you open and use a pera789 account — from how your wallet transactions are handled through GCash, Maya, and InstaPay, to how disputes are raised and resolved.

Account eligibility appliesGCash, Maya, InstaPay coveredPhilippine law governs accessAccount wallet rules applySubject to change with notice
pera789 How Your pera789 Account Works by the Rules
ACCOUNT SECURITY PRACTICES

How We Protect Your Account and Data

Keeping your account secure is a shared responsibility. pera789 applies industry-standard encryption to your login sessions and stored account data. We do not retain your full GCash or Maya account numbers after a transaction clears — only a transaction reference is logged for dispute resolution. You can request a summary of the data we hold on your account by contacting support with your account ID.

Session Security

Every login session runs over an encrypted connection. If we detect an unusual sign-in pattern on your account, we will prompt a verification step before granting access.

Payment Data Handling

GCash, Maya, and InstaPay transactions are processed via each provider's own secure channel. We log only the reference ID and amount — never your full wallet credentials.

Data Retention

Account records are retained as required by applicable rules. You may request a copy of your account data or ask us to confirm what we hold by contacting support directly.

Change Requests

To update personal details tied to your account — including your registered mobile number or linked e-wallet — submit a verified request through live chat or email support.

TERMS QUERY CHANNELS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account — including a transaction made via GCash, Maya, or InstaPay — our support team handles queries through three direct channels. Send us the details of your issue and your registered account ID so we can locate your record and respond accurately.

Live Chat Start a chat session directly from your account dashboard. Available for account, wallet, and terms queries; response handled by a real agent, not a bot script.
Email Support Write to our support address with your account ID and the specific clause or transaction you are querying. We aim to respond with a reference number for your record.
Help Centre Our Help Centre lists step-by-step account procedures, including how to submit a formal complaint if you believe a term has been applied incorrectly to your account.

Questions About Your Rights Under These Terms

The questions below cover what we hear most from account holders in the Philippines about how these terms apply day to day — from eligibility to wallet transaction disputes and how to raise a formal concern.

Eligibility depends on local law. You must be of legal age in your jurisdiction and accessing the platform from a location where doing so is permitted. We do not override local legal restrictions.

No. These terms allow one account per person. Operating duplicate accounts is a breach of our terms and may result in both accounts being suspended while we complete a review.

Contact support through live chat or email with your account ID and the transaction reference. We cross-check our payment log against the provider record and respond with our findings.

We post the updated version on this page. For material changes, we send a notice to your registered contact. Continuing to use your account after the update date counts as acceptance.

Yes. We may suspend or close an account that breaches these terms — including credential sharing, multiple accounts, or fraudulent payment activity — pending a formal review process.

Submit a data access request to our support team by email or live chat. Include your account ID and we will confirm what information we hold and how it has been used.
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Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.