Reference

What the Rules Are and Why They Matter to Your Account

pera789 operates under a defined set of legal terms that govern how your account is created, how your payments through GCash, Maya, and InstaPay are processed, and what rights you hold as an eligible account holder.

Jurisdiction-dependent accessAccount terms on fileGCash, Maya, InstaPay coveredData handled per policyContact rights available
pera789 What the Rules Are and Why They Matter to Your Account
LEGAL CONTACT PATHS

How to Reach Us About a Legal or Policy Matter

If you have a question about your rights under our terms, a data access request, or a dispute related to a GCash or Maya transaction, our support team handles legal queries through the channels below. Describe your issue clearly and include your account reference so we can route it to the right team without delay.

Live Chat Start a live chat session from any page on pera789. This is the fastest path for urgent account or payment queries, including InstaPay dispute flags.
Email Support Send legal queries or data access requests to our support email address listed in your account dashboard under the Help section. Responses cover policy, terms and account disputes.
Account Help Centre Log in to your account on pera789 and open the Help Centre tab. Policy documents, term versions and your accepted agreements are stored there for your reference.
HOW WE HANDLE YOUR DATA

Data Practices, Cookies and Account Security at pera789

Your account data at pera789 is stored and handled according to the data policy you accepted at registration. We keep records of transactions — including GCash, Maya, and InstaPay deposits and withdrawals — for audit and compliance purposes. You can request a copy of the data we hold on you by contacting support through live chat or the registered email on your account.

Cookie Policy

We use session and analytics cookies to maintain your login state and improve page load on mobile. You can manage cookie preferences from the settings panel in your account profile.

Data Retention

Transaction records, account activity logs and identity documents are retained for the period required by our compliance obligations. You may request the specific retention period applicable to your account via email support.

Account Security

Your account is protected by a one-time password sent to your registered mobile number each time you log in from an unrecognised device. This OTP step cannot be bypassed.

Data Access Requests

To request a copy, correction or deletion of personal data we hold, contact support with your account ID. We process requests in line with the timeline stated in the data policy document.

Answers to Common Legal and Policy Questions

These are the questions we actually receive about terms, data rights, account obligations and eligibility — answered plainly, without corporate evasion.

Account eligibility depends on your jurisdiction and whether local law permits online wagering. We do not accept accounts from territories where such activity is prohibited. Verification is required to confirm eligibility.

Deposits via GCash, Maya or InstaPay are governed by both pera789's payment terms and your e-wallet provider's own rules. Both sets of terms apply simultaneously to each transaction you initiate.

Yes. Contact our support team via live chat or email with your account ID and a written data access request. We will confirm what personal data we hold and the retention period that applies to your records.

A hold may be placed on your withdrawals until verification is completed. This applies to identity checks and source-of-funds requests. It is a compliance step, not a penalty, and is lifted once documents are reviewed.

Start a live chat session or email support with the transaction reference number and the date of the InstaPay transfer. Our team will log the dispute and coordinate with the relevant payment review process.

Log in to pera789 and go to the Account Settings page. For changes to your registered name or identity documents, contact support directly — those fields require manual verification before they can be updated.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.