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How pera789 Handles Your Personal Information

Every piece of information you share with us — your account details, your GCash or Maya transaction records, your login activity — is handled with a clear purpose and kept only as long as that purpose requires.

Account data protectionGCash & Maya transaction recordsInstaPay transfer historyYour right to access and deleteDirect contact for data requests
pera789 How pera789 Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We keep your account data behind SSL encryption on every connection, whether you are depositing via GCash on your phone in Zamboanga City or reviewing your session history on a desktop browser. Cookies are used to maintain your logged-in state and remember your preferred language settings — nothing more. You can clear these through your browser at any time without affecting your account balance or transaction history.

SSL Encryption

Every connection between your device and our platform is encrypted. This covers login sessions, GCash deposit flows, and your account history pages without exception.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember display preferences. No tracking cookies are placed for advertising without your explicit consent.

Data Retention

Your account and transaction data is kept for as long as required under applicable Philippine law or active account status. Once an account is closed, data is removed on schedule.

Identity Verification

When your withdrawal destination — a GCash, Maya or InstaPay account — does not match your registered name, we flag the request and verify before processing. This protects you.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to see what data we hold on your account, request a correction, or ask us to delete your records entirely, you can get in touch through the channels below. We aim to respond to data-related requests within a reasonable timeframe. For account-linked queries — such as a mismatch between your registered name and your GCash or Maya wallet — our live chat team can escalate directly to the account team.

Live Chat Reach our support team through the live chat window on the site. Data access and correction requests can be raised here and escalated to the privacy team.
Email Support Send a written data request to our support email address found in the account settings page. Include your registered mobile number for faster matching.
Account Settings Some data corrections — like updating your contact number or linked e-wallet details — can be handled directly inside your account settings without contacting support.

Common Questions About Your Privacy on pera789

Below are the questions we hear most often about how personal data is handled, what rights you have, and how to act on those rights. If your question is not here, live chat can connect you to someone who can answer it directly.

We collect your name, mobile number, email address, and the e-wallet reference linked to your GCash, Maya or InstaPay account. Device and session data is also logged for security purposes.

Only the reference needed to route your withdrawal is retained. Your full wallet credentials stay with your e-wallet provider and are never stored on our side beyond what the transaction requires.

Yes. Send a data access request through live chat or our support email with your registered mobile number. We will compile your account and transaction records and share them with you.

Submit a deletion request through the support email listed in account settings. Once verified, we remove your data within the timeframe required by applicable law, subject to any retention obligations.

We do not sell your data. Information is shared only where a payment processor needs it to complete a GCash, Maya or InstaPay transaction, or where Philippine law requires disclosure.

Your account data is scheduled for removal after the retention period required under applicable local law has elapsed. Transaction logs linked to GCash or InstaPay may be kept for the legally required minimum period.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.